Community Manager

Bengaluru, Karnataka, India Full-time

About the role:

Simpl is purpose-built to give Indian consumers a superior transaction experience. As a part of the 7-member customer experience team, you will interact directly with customers, and ensure that their issues are resolved smartly and thoughtfully. Based on what you observe, you will then recommend changes and improvements to other internal teams – tech, product, data and finance.

 

Responsibilities:

  • Gain product and merchant-process understanding – so that you can assist customers thoroughly to resolve their issues, whether via call or email.
  • Ensure quick turn-around times without compromising quality. Collect and analyse customer feedback to help improve processes and business function across the company. 
  • Understand customer pain points and highlight their feature requests to improve the product.
  • Go out of your way to troubleshoot and analyse issues faced by customers using any means necessary.
  • Ensuring FAQs, help documentation and reference material is up-to-date and relevant.
  • Providing solutions to different problems faced by customers by using different internal tools, co-ordinating with Engineering, Business Development, Product, and Finance teams.

 

Requirements:

  • Excellent spoken and written communication skills.
  • 0-3 years of experience in a customer support/community management role
  • Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.
  • Be comfortable working in rotational shifts.
  • Comfortable with meeting scheduled deadlines
  • Ability to maintain high standards of work, in high pressure situations.
  • Patience, and extremely detail-oriented.

 

 

Apply for this opening at http://getsimpl.recruiterbox.com/jobs/fk01ay5?apply=true