Customer Experience Officer

Bengaluru, Karnataka, India Full-time

Responsibilities:

 

  • Manage large amount of customer interactions over calls on a daily basis & in a timely fashion
  • Gain product understanding – so that you can assist customers thoroughly to resolve their issues, whether via call or email.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Understand customer pain points and highlight their feature requests to improve the product.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database (tool) in a comprehensible way
  • Providing solutions to different problems faced by customers by using different internal tools, co-ordinating with Engineering, Business Development, Product, and Finance teams.

 

Requirements:

  • Excellent spoken and written communication skills, active listening.
  • 0-4 years of experience in a Customer Support/Contact Centre/Virtual Relationship Management
  • Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.
  • Be comfortable working during weekends
  • Comfortable with meeting scheduled deadlines
  • Ability to maintain high standards of work, in high pressure situations
  • Ability to multi-task, set priorities and manage time effectively