Operations Interns

608, 4th floor, 12th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038 Full-time

OPERATIONS INTERNSHIP (Voice process/Customer Support)

 About the Internship:

Selected intern's day-to-day responsibilities include: 

  1. Manage a large amount of customer interactions over calls on a daily basis & in a timely fashion
  2. Gain product understanding - so that you can assist customers thoroughly to resolve their issues, whether via call or email.
  3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  4. Understand customer pain points and highlight their feature requests to improve the product.

5.Build sustainable relationships and engage customers by taking the extra mile

  1. Keep records of all conversations in our database (tool) in a comprehensible way
  2. Providing solutions to different problems faced by customers by using different internal tools, coordinating with Engineering, Business Development, Product, and Finance teams.
  3. Stipend is Rs 15,000 per month and it comes with additional variable pay of Rs 2000 per month

# of Internships available: 50

Skill(s) required: MS-Excel (Learn MS-Excel)

Who can apply:

Only those candidates can apply who:

- are available for full time (in-office) internship (10 am to 6 pm or 3 pm to 8 pm)

- can start the internship between 1st Oct'18 and 31st Oct'18

- are available for duration of 3 months

- have relevant skills and interests

Perks:

Certificate, Letter of recommendation, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 4 to 6 Lac/annum), Flexible work hours, 6 days a week (Rotational Days), Free snacks & beverages.

Office Location:

707/1, 9th A Main Rd, First Stage, Defence Colony, Indiranagar, Bengaluru, Karnataka 560038