Process Trainer

Bengaluru, Karnataka, India Full-time


Job Description:

  • Should be able to handle a batch of 20+ trainees
  • Should possess insights of the product & well versed with tools used by the calling team
  • Will be able to create process questionnaire, conduct PKT, prepare schedule & conduct Mystery calling for certification
  • Accountable for company assets with trainees (like laptops, chargers etc)
  • Liaison with IT team for email id creation, access to tools & manage trainee exits
  • Should be able to amend/update process training document from time to time
  • Will be able to hop in & do call audits for the new joiner as needed
  • Should be open to impart training at our call center partner locations (like Magus)
  • Will be responsible for preparing the daily Training status update




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