MIS Executive

Bangalore | Operations | Full-time


MIS Executive :

Job Description:

To co ordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters 
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Good Knowledge in MS Excel , Macros and Google sheets
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting 
Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Ability to handle high level data analysis and data
Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue
Knowledge, skills & competencies required
Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
Good communication skills (Role requires interaction with Sr. Leadership and customers)
Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
Should have exposure to standard WFM tools
Should be able to think on the feet to make decisions related to steps which would impact business
Candidate should be ready to work in a 24*7 and rotational shift environment
Candidate should be flexible regarding rotational weekly-offs